Cancellation & Refund Policy – Cityogini

Order Cancellations

• Orders once placed cannot be cancelled.

Refunds (Physical Products)

• We do not accept returns for change of mind.

• If your product arrives damaged or defective, please contact us within 2 days of delivery with a photo.

• Approved cases will be eligible for either:

  • A replacement item (subject to stock availability), or

  • A store credit of equal value.

• Refunds (if applicable) will be processed within 7–10 business days to the original payment method.

Refunds (Digital Products & Services)

• Digital downloads, courses, meditations, and online programs are non-refundable once delivered/access granted.

• Event/workshop bookings are non-refundable but may be transferable to another participant if requested 48 hours before the event.

Delayed or Missing Refunds

• If a refund is approved but not received within 10 days, please check with your bank/payment provider. Processing times may vary.

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Cityogini products and services are created with love and intention. This policy ensures fairness while maintaining the energy and care put into every offering.